Refund policy

Your purchase of Glassagrem Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software.

Please read this Refund Policy carefully before placing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions.

Android devices should be rooted in order to use the advanced features of Glassagrem and be in conformity with the Compatibility Policy.

General

In case you have technical issues with the Software, which cannot be fixed by Glassagrem Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

Refund Conditions

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) Glassagrem subscription.

If you purchased additional subscription/s in another order, no refund will be issued.

Your refund may be issued only once. If you buy another Glassagrem subscription at a later time, it will not be subject to the same refund request.

No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Glassagrem Subscription plans.

No refund will be issued in case:

• the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user's User Space or any other inconveniences for the user;
• the user refuses to re-install or re-link Glassagrem Software in the event of the performed upgrade of the operating system on the target device;
• the user’s target device is not in compliance with the Glassagrem Compatibility Policy;
• the target device has lost connection with Glassagrem subscription due to the absence of Internet access, factory reset or update to the latest operating system version.
• the user’s account was defined as Dormant. Account is regarded as Dormant if from the last log-in date passed 1.5 months (45 days) and the customer did not access his account within this time frame.

In addition to the above, no refund can be issued to a user in case the reasons for a refund are completely beyond Glassagrem control. They include, but are not limited to:

• a user does not follow the installation guidelines of our customer support team via email or telephone call;
• a user does not accept technical assistance;
• a user did not receive the data that had been saved on a target phone before Glassagrem was installed on it;
• personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);

Refund Procedure

You are required to send your refund request to Glassagrem at [email protected]. Otherwise it will not be considered.

The refund decision shall be made up to three business days.

In case of the refund issuance please note that per each transaction the fees charged by banks and payment processing companies will be deducted from the refunded amount.

Chargeback related

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.

Account reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).

Our reinstatement fee currently set at $25 (US Dollars).

If you have any questions or comments about this Refund Policy or Unibox Service, please contact us by:

Emailing us at: [email protected].